Free FedEx Shipping
When you purchase from Marx Jewelers we will ship your items free of charge anywhere in the United States via FedEx insured Service. Package must be received and signed by an adult over 21 years old.
Should you need your package held at a FedEx facility or shipped to an address other than your billing address, please call or email us. We will be happy to assist you.
Money Back Guarantee
Unless otherwise specified below, your purchase may be returned within 30 days from the original purchase date when accompanied with the sales receipt for refund or exchange. The item must be unused and unworn, in original condition, and in the original box with all warranty cards and explanation booklets intact. Special orders, completed layaways; modified and/or custom pieces are not returnable but can be exchanged. In case of return we will refund your money 100% less original shipping cost and flat processing fee of $95 .Please call or email our customer service to obtain a Return Authorization number (RAN) and all relevant shipping instructions.
Once we’ve received your return and our team inspects it, your refund or new item will be processed. We will not accept returns of jewelry that has been damaged in any way, that shows signs of wear, or that has been altered or resized by jewelers not approved by Marx Jewelers. Lost diamond certificates will be assessed a $275 replacement charge each.
You may return your item to our store in person if you wish.
We regret that special orders are not exchangeable or returnable. All special orders require a 30% non-refundable deposit. A special order constitutes any jewelry; gemstone, watch or gift item ordered or altered at the client’s request. Special orders will be returned to stock and deposit will be forfeited within 30 days of original receipt if not purchased.
Custom WorkCustom jewelry involves metals, gems, and labor designed by us for a specific client. As such, all custom jewelry is non-exchangeable and requires a 30% non-refundable deposit before the work begins. Every effort will be made by to accurately manufacture or produce the item(s) so ordered. Full payment upon receipt of custom work will denote the client’s complete satisfaction. Minor adjustments, such as ring sizing and texturing will gladly be made to accommodate the wearer either at a modest fee or at no charge depending on the extent of the work involved.